Our Privacy Policy
We are committed to protecting your privacy, and take our
responsibilities regarding the privacy of you information
very seriously. We do not sell, trade, or rent your personal
information to others.
This policy explains how we use any information and how
we protect your privacy.
Visible Venues Ltd is a company incorporated in Scotland
(registered number SC275448) (hereinafter referred to as “Visible
Venues Ltd”
which expression shall include all or any of its subsidiaries,
agents, successors, partners, suppliers, assignees, websites
or domains).
Security
When you book or sign-up to our
services using the secure server, your information
is sent to us at Visible Venues Ltd, who offer the
use of the best possible and latest secure server
software (SSL) available, which encrypts all of your
personal details. This means that your information,
which includes your name, address, and credit or
debit card number, cannot be read as it travels over
the Internet.
Your information is then held in our
secure database. Designated employees from both Visible
Venues Ltd. have access to your information in order
to process your booking. As required by the UK Data Protection
Acts of 1984 and 1998, we follow strict security procedures
in the storage and disclosure of information that you
have given us, to prevent unauthorised access and use
of your information.
What information do we collect & how do we
use it?
- Signing up to Our Services:
- We require certain account information in order
to begin providing you a service, including full
contact details of both the business and the
individuals concerned including; business name,
contact name, postal address, email address.
We may need to know your credit or debit card
number and expiry date if we need to collect
a deposit or bank details to process a standing
order.
- We ask for your telephone number so that both
the service provider and ourselves can contact
you if there is a question concerning your reservation.
- When Booking Products:
- We require certain information to allow us
to process your booking and notify you of the
booking confirmation. When you book, we need
to know your name and the name of other travellers,
address information and email address. We may
need to know your credit or debit card number
and expiry date if the operator needs to collect
a deposit (as stated in the reservation confirmation)
- We ask for your telephone number so that both
the travel service provider and ourselves can
contact you if there is a question concerning
your booking or reservation.
- Surveys & contests:
- We may request information from our customers
via surveys or competitions. Survey information
will be used for purposes of monitoring or improving
the use and satisfaction of our site. When you
enter a competition, we may request information
such as your name, contact details and demographic
information such as age and postcode.
- Participation in these surveys or competitions
is voluntary and you have the choice whether
or not to disclose this information. Contact
information will be used to notify the winners
and award prizes.
- Newsletters:
- Customers also have the option to subscribe
to our email newsletter. If so, we ask for contact
information such as your name and email address.
Site Tracking
We may use tracking software to
monitor customer traffic patterns and site usage
to help us develop the design and layout of our site
to better meet the needs of our customers. This software
does not enable us to capture any personally identifying
information.
Sharing information
We may share aggregate statistics
about our service providers' customers, traffic patterns,
and reservations with their suppliers and partners,
but these statistics do not include any personally
identifying information.
We never disclose information about
our customers to any other person or organisation without
their consent unless there is an emergency situation
that requires it or they are legally required to do so.
Your consent:
In using our web site, you consent
to the collection and use of this information by
both Visible Venues Ltd and the operator with whom
you have booked in the ways described above.
An up-to-date privacy policy will always
be maintained on this site so you are always aware of
what information we collect, how we use it and in what
circumstances we disclose it. If you wish to contact
us on any issue detailed in these terms you may do so
by contacting our customer services department.
For further information write to us
at:
Customer Services Department,
Visible Venues Ltd.,
CBC House, 24 Canning Street,
Edinburgh, EH3 8EG, Scotland |
